The Challenge
ProTrans’ customer, a global leader in safety technology, requested corrective action to resolve potential damages observed on arriving shipments. This “Voice of the Customer” provides valuable input in ProTrans’ continuous improvement program and regardless of root cause, the resolution of a complaint plays a role in strengthening the customer-business relationship.
Utilizing a 3PL service provider can create numerous advantages for your company that may not have been possible with in-house operations. Having resources dedicated to technology innovations and finding supply chain efficiencies can provide your company with an advantage it wasn’t able to capture before.
ProTrans’ Grid-Process Walk program promotes process owners’ involvement at the grass root level with measurable results including identification of incremental improvement and reduction of wastes. … Read More »Grid-Process Walk